OPS Framework

The OPS Framework: Four Phases, One Powerful Outcome

Goal: Establish relationship, gather data, and align expectations

What Happens:

Introductory call to identify facility type, goals, and insurer relationships
Preliminary savings assessment to quantify potential insurance reductions
Tailored program proposal with tier selection (Startup, Standard, or Quality)
Comprehensive data collection (COIs, loss runs, SOPs, inspection reports, facility layouts)
Kickoff call to define timeline and logistics

Goal: Identify risk exposures, compliance gaps, and insurance opportunities

What Happens:

OPS Risk Assessment — Full facility walkthrough using Red Wolf's proprietary Risk Control Matrix
OPS Intelligence Report — Comprehensive risk scoring, compliance mapping, and improvement summary
Mock Audit (Quality tier) — Concurrent simulation of ISO/GMP audit standards
CAPA Development & Road Map — Prioritized corrective and preventive action plan with timelines
Action Plans — Assignment of responsible parties, deliverables, and deadlines
Premium Savings Verification (Standard & Quality) — Direct coordination with insurers to validate premium adjustments

Goal: Execute improvements, train staff, and embed compliance systems

What Happens:

CAPA Execution — Full implementation of corrective and preventive actions
SOP & Policy Integration — Deployment of updated documents compliant with cGMP, OSHA, NFPA, and FOCUS standards
Training & Validation — Employee training programs with implementation verification
Insurance Coordination — Ensure insurer documentation reflects improvements for renewal advantage

Goal: Maintain improvements, demonstrate ongoing compliance, and ensure sustained performance

What Happens:

Monthly/Quarterly Review Calls — Performance metric tracking and accountability maintenance
Document Control & Updates — Management of living document revisions and SOP updates
Claims Advocacy (Standard & Quality) — Expert claims support and adjuster coordination
Annual Mock Audit (Quality) — Full certification-style audit with trending analysis
Performance Review — Evaluation of progress, savings retention, and continuous improvement outcomes